020 7370 6003 The truly open Upright™ MRI
Medserena
Photo Gallery 020 7370 6003 The truly open Upright™ MRI

Insured Patients

Using your Private Medical Insurance

Medserena Upright MRI Centre welcomes everyone, whether you are insured or not.

If you are insured, the following information is intended to help you understand the process to follow to make your booking with us and administration of the insurance claim as easy as possible.

In order to have an Upright MRI scan funded by an insurance company you will need to be aware of the following steps in the process:

Obtain a medical referral.

Insurance companies will vary in what type of referrals they will accept, so do check with them. Usually it needs to be a Consultant. In order to access an appropriate Consultant you can ask your GP to refer you to a Consultant recognised by your insurer.

Contact your insurer.

Once you have the referral for an Upright MRI scan, contact your insurer to ascertain that you will be covered for the cost of the examination. We are recognised by all major insurers. Usually the insurer will cover the full cost of the examination.

Understand your cover.

You are responsible for the costs of your treatment so it is important you understand the cover your insurer will provide. In some circumstances, for example policies that have an excess in place or limits on coverage, it can be possible that your insurer will not cover the full cost of your scan.  They will inform you of this when you ask for authorisation.  In these cases, Medserena Upright MRI Centre will charge you for the outstanding balance.

Provide us with your Insurance details.

Provide details of your cover and authorisation for treatment to us. We will need your insurer’s name, your policy number and the authorisation number they provided to you.

Booking Policy

We will ask for your insurance details at the time of booking your appointment. We ask that on the day of your appointment you bring with you any documentation relating to this insurance, in particular your insurance membership number along with you Authorisation / Claim Number.

It is vital that you confirm level of cover and if you are entitled for examination in this Centre.

If an authorisation number is not available, we will ask you to personally settle your account and reclaim the cost from your insurer.

Although you are an insured patient we still however, ask for your credit or debit card details to secure your booking for your appointment. This is to ensure that we can take payment, should there be  any shortfall from your insurance company settling your bill.

We will retain your credit or debit card details, should we be notified that there is any shortfall on your account following settlement from the insurance company; we are able to ensure payment is made.  If this occurs you will be notified in writing 7 days in advance of payment being taken.

Paying via your Insurer

To make things easier for you we have direct settlement arrangements with the major UK insurers. You will only need to pay any insurance excess or shortfall.