The quality of experience at the Medserena Upright MRI Centre is extremely important to us and we review all patient feedback. We ask each patient to complete a Patient Satisfaction Questionnaire before departure so that we may track our performance and how well we achieved delivery of the first class service our patients expect. In addition we solicit patient suggestions as to how we may improve our service.
Our analysis of patient surveys taken between January and June 2016 shows that 100% of patients rate all elements of our service as good, very good or excellent, with at least 96% of responses in the “excellent” category.
We have also heard from our patients that 100% would recommend the Medserena Upright MRI Centre. Some of the responders’ comments include:
“Both Juliana the Radiographer and Amanda were first class…..fabulous, lovely and professional.”
“I would recommend Prof. Smith and his practice to anyone who needs to find out the meaning of their symptoms. He was the first Radiologist who could explain in layman’s terms exactly what was going on with my lower back and how it occurred. A very professional and quick service.”
“Very impressive facility”
The Upright Positional MRI System offers the unique possibility of scanning patients in an upright or weight-bearing position.DOWNLOAD CLINICAL FLYER